In almost every business and in almost everything we do there is a need to communicate. This is performed on many levels including:
I will leave the first point for another topic and this article will outline 5 tips which can improve your verbal and written communication abilities.
There is some overlap between verbal and written communications. Both are used to convey an idea or a message with the goal that the target audience will receive and understand the intended meaning of the communication. This is true if the target audience is one person, a few people, or several thousand people.
Unfortunately the target audience may understand the message, but receive an unintended and completely different meaning from the wished for sense. Or alternatively, the target audience may understand the sense, but misunderstand the message. An example of each would be:
"As managing director or the Acme Company, I am delighted to announce a merger with the Beta Company and that although we will treat this in the most delicate way there will be some redundancies."
"As managing director of the Acme Company, I am delighted to announce a merger with the Beta Company and that there will be some redundancies. Please be assured that we will treat this matter as quickly as possible."
There are 5 areas which will improve the probability of both the message and the meaning being correctly communicated, received and understood.
Communication is a skill which can be learned and improved on. Before sending any written communications, read it through again, bearing in mind the 5 above pointers. You may be surprised at how much of your message you will change…